NOTABLE MENTIONS

Built from the ground up and currently managing one of the largest and most active Discord servers in the world

Developed custom Discord server bots to address a unique need of the project's early testing servers

Recruited and trained hundreds of volunteer staff

Responsible for over 100 active volunteer staff members through overseeing department heads

Implemented different programs such as community representatives, emissaries, Sherpa, moderation teams, head of departments, and the initial support center

Handling announcements and posts simultaneously to all platforms

Encouraging the growth of the wiki page which is one of the top game wikis right now

Daily communication with the community through all the social platforms

Communicating with large influencers for game coverage and holding various events and giveaways

Overseeing multiple departments and programs

Handling complaints of users, conflict resolution between staff members

Gathering regular feedback and reports

Putting out fires when the community is upset

Overseeing translation of the game and each news to over 40 languages

And many more!

213,000+ Followers
384,000+ Followers
380,000+ Subscribers
275,000+ Members
663,000+ Members
373,000+ Followers
177,000+ Followers
NOTABLE MENTIONS

Established a support center fully driven by community volunteers with a typical response to solution time of under 15-20 minutes.

Translated, proofread, and tested the game into 35 new languages for under $500 total cost within 1.5 months by leveraging community effort. Over 1.8 million words translated.

Managed thousands in ad spend for Facebook, Instagram. Twitter and Reddit ads to support sale discount weeks.

Paid organic content creators for the promotion of the game.

Recruited and trained 15+ active volunteer staff.

Rebuilt the Discord server and grew it to over 11,000 users.

Handling announcements and posts. Daily interaction with the community. replying to all comments, messages, and posts under all the social platforms.

Keeping the community informed about dev progress.

Hosting various events.

Preparing almost daily Tweets and 3-4 weekly posts on the other social platforms.

Gathering feedback, reports, and critical bugs from the community for the devs and vise versa.

11,500+ Members
38,000+ Followers
1,200+ Followers
97,000+ Followers
3,300+ Followers
All emails handled (business, player support, inbound content creator key request, and verification, etc)
Daily Management
NOTABLE MENTIONS

Recruited 15+ volunteer staff members.

Restructured the community management systems.

Re-built the Discord server completely and as a result, the server grew exponentially by thousands in the same month of working with us.

Create original social media content 3-5 times a week for all platforms.

Full support center management with an army of volunteers and Infernozilla staff.

Full audit and improvements of all public-facing platforms including the website.

Help improve pre-existing community teams and community programs such as The Meta League E-sport-like competition. The event gained more participation as a result.

Making posts and announcements across all platforms.

Working closely with devs to serve as a bridge to players.

Host various social events.

Etc.

23,500+ Members
27,000+ Followers
23,500+ Members
4,000+ Followers
5,000+ Followers
All email handling (Content creators, support, business, etc.)
Daily replies to threads
NOTABLE MENTIONS

Influencer marketing for the game resulted in an all-time high concurrent player increase and a major spike in sales even in regions the game was less popular.

Recruited a handful of volunteer staff.

Implemented the current community management structures and culture

Re-built the Discord server completely with full operation of staff communication, roles. support center, various bots. verification. etc.

Daily responses of almost all new posts. comments, tickets. emails, tweets. etc.

Consulting best community practices and ideas.

Communicating with the dev team to relay various information such as annoying bugs. sudden issues (such as server outages). popular feedback. complaints. etc.

Managing and coordinating content creator's access requests for the game coverage.

Regular social media content creation on all platforms.

Making posts and announcements across all platforms.

Grew the Instagram page from 0 to over 10.000+ followers.

Handling ingame chat moderations, bans, and in-game market cheater bans.

Hosting various community events in between long waits for updates.

Providing player customer and technical support ticket management.

Handling Steam review responses.

Creating various sticky posts for popular topics/questions.

Promoting the game via content creators.

Gave out over 3,600+ full game codes for game coverage and reviews thus far.

Establish Gamepedia Wiki page.

Many more!

7,000+ Members
2,200+ Followers
670+ Members
22,000+ Followers
10,000+ Followers
Daily replies to threads
All email handling (Content creators, support, business, etc.)
NOTABLE MENTIONS

Grow the wishlist of the game by over 6.000 in under a week of a release date announcement trailer. We built a total wishlist of 55,000.

First 24 hours sold close to 5,000 copies and reached 500 reviews in under two months. The First 6 months estimated sales of over 35,000 copies.

Published over 50 new articles for the game through an outreach campaign on sites such as PCGamer and Alpha Beta Gamer.

Viral Reddit post via community members.

Build over 1.500 content creators and curators contact list for the release of the game promotional review.

1,400+ Members
1,000+ Followers
600+ Followers
160+ Followers
Daily replies to threads
All email handling (Content creators, support, business, etc.)
NOTABLE MENTIONS

>Went above and beyond to bring a niche community to the game.

Promoted the game to over 2,000 content creators and 400 Steam curators for reviews.

Established a fully-fledged Gamepedia wiki.

Actively work with Humble Bundle/Games and the studio for community & social media management and marketing.

1,940+ Members
2,500+ Followers
100+ Followers
140+ Followers
Daily replies to threads
All email handling (Content creators, support, business, etc.)
BENEFITS OF WORKING WITH
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Extremely experienced with years of professional experience. Above all, due to our exposure to different projects, we are always up to date on what is working today!

Connected within the video game industry.

Team diversity and previous international studio experiences allow us to understand and work with different cultures worldwide and effectively interact with communities across the globe.

We are continually establishing new ideas and testing them so our clients can be ahead of the game.

Our team members are highly educated, from marketing majors to IT and computer science graduates.

For a fraction of the cost of a full-time US employee, bring on a team that can transform the way your studio communicates with your audience or promotes your game. Plus. We are tax-deductible and do not crowd your office space!

Client Testimonials

David Wyatt Head of Communications & Business Strategy - Mighty Coconut, Walkabout Mini Golf

"Walkabout Mini Golf started as a solo project back in 2020, and the growth of the game and the growth of the team wouldn't of been possible without that early support of Infernozilla for the first year and a half. They really helped establish and grow the community, and cultivate the vibe as one of the most positive places in VR. Everything from Community Management, Social Media, Special Promotions, Influencer Outreach and graphic design - they handled day in and day out, in being really responsive and really helped teach us a lot on how to cultivate a community."

David Wyatt Head of Communications & Business Strategy - Mighty Coconut, Walkabout Mini Golf
Jonathan Cox COO - EEK! Games, House Party

"They have been a total game-changer for our operations…I cannot imagine running this studio without them…I cannot recommend them highly enough to any other studio that is considering bringing them on. Everything from responding to reviews, to troubleshooting support, to marketing and social media ideas - these guys really do everything. It’s absolutely incredible."

Jonathan Cox COO - EEK! Games, House Party
Adam Engels CEO - Crowbar Collective, Black Mesa

"The team has expanded us to social media platforms that we simply wouldn’t have had the bandwidth to manage without them... It doesn’t feel like we’re outsourcing our community to Infernozilla, it feels like they are part of the team, and they’re working to make the community the best that it can be."

Adam Engels CEO - Crowbar Collective, Black Mesa
Mateus Trigueiro Co-Owner - Studio Bravarda, Extremely Powerful Capybaras

"Infernozilla has been absolutely indispensable when it comes to our social media outreach and management. Especially with our Discord, because we are a small team of 6 people. It's always a good thing to have someone to work with you and your team to help build a community around your game."

Mateus Trigueiro Co-Owner - Studio Bravarda, Extremely Powerful Capybaras
Enrique Dryere CEO - Triple.B.Titles, Popup Dungeon

"Our Discord went from absolutely not in any way shape or form professional, to very professional immediately. Infernozilla went way above and beyond the call of duty in that regard. Trusting somebody to represent your life’s work is a big deal and what I look for is a very human and personal experience, and that is what I got from Natalino."

Enrique Dryere CEO - Triple.B.Titles, Popup Dungeon
Chris Olson CO-Founder - The Meta, KovaaK's

"Nat and the team…are literally an extension of our team and have been nothing but professional, cheerful, energetic and creative... They (Infernozilla) are thoughtful, they bring new ideas to the table, and are a delight to work with. You couldn’t ask for a better team to help with critical consumer-facing functions."

Chris Olson CO-Founder - The Meta, KovaaK's
Vi Owner - ViNovella Games, Fetish Locator Series (1, 2, and 3) & ViNovella University

"They also have a great understanding of the Steam platform, which was our main market, and they were able to help us redesign and optimize our Steam pages for 3 of our games which bumped up the sales by a significant amount which was a straight benefit for us. Which also helped us to understand the best way to sell our products."

Vi Owner - ViNovella Games, Fetish Locator Series (1, 2, and 3) & ViNovella University

WHAT TO EXPECT

Community and Social Media Management
Marketing Services
First 2-4 weeks
  • Onboarding! Gain access to all platforms needed tools, and assets.
  • Adapt to the workflow of preferred styles and needs of the dev team.
  • Asking many questions.
  • Building the Discord server structure.
  • Improving current social media platforms.
  • Implementing new community programs.
  • Recruiting new volunteer staff.
  • Creating various FAQs and sticky posts.
  • Build social media posts plan.
  • Doing the regular community management tasks.
2nd month
  • Continue improving community structure and workflow.
  • Improved communication with developers.
  • Find ways to systemize and improve community management and support center handling.
  • Day to day community and social management tasks.
3rd month+
  • By now, most if not all structures are in place and everything running smoothly.
  • Just improving things all the time.
  • Recruiting more help and removing inactive volunteers.
  • Growing community and establishing new community programs.
  • Doing the normal day to day tasks of community management.
  • Most things will be smooth and repeat here on.
First 2-4 weeks
  • Onboarding and getting access.
  • Build out a customized marketing strategy and discuss with the studio.
  • Improve the current store page. social platforms, and community resources.
  • Assist with set up or improvement of the press kit.
  • Consult and work with the studio for all public-facing assets improvements.
  • Begin building out press and influencer contacts tailored to the game.
  • Set up different platforms for inbound influencer interest.
  • Social media content plan.
2nd month
  • Continue execution of marketing plan.
  • Double down on building a large list of content creators for mass promotion.
  • Begin reaching out to targeted press for coverage.
  • Begin to utilize different promotional effort.
3rd month+
  • By now, most if not all structures are in place and everything running smoothly.
  • Improving on initial plans and execution.
  • Double down on what is working the most for the project.